Business Wire, April 19, 2005, Tuesday

Copyright 2005 Business Wire, Inc.
Business Wire

April 19, 2005 Tuesday 2:00 PM GMT

DISTRIBUTION: Business Editors

HEADLINE: George Huyler Joins IRMC as Top HR Officer; Industry Veteran to Focus on Compliance, Global Workforce

DATELINE: NEW YORK April 19, 2005

BODY:
George M. Huyler, a leading human resources expert, has been appointed Executive Vice President, Chief Personnel Officer at IRMC, a premier provider of customer management solutions specializing in collections, accounts receivable management, and customer retention services.
"The backbone of our industry is our employee base," said Vikas Kapoor, President and CEO. "And no one knows the dynamics of a well-trained, motivated workforce in the new global environment better than George Huyler. George will bring a high level of professionalism and experience to IRMC as we grow the company in the United States and abroad."
Huyler has spent his entire career in human resource management, most recently as Senior Vice President of Human Resources at NCO Financial Systems, Inc. At NCO, Huyler was a senior human resources officer for one of the largest accounts receivable management and business process outsourcing firms in the world. His responsibilities included HR and payroll servicing for employees and sites, both domestic and international.
"The team IRMC has assembled is world-class, which is a big attraction as the company undergoes a significant overhaul of its operations and aims for a high-performance culture," said Huyler. "We aspire to the highest levels of client satisfaction across the board, and it starts with knowledgeable and well-trained employees. And we need to bring these standards to our 6,000 employees across the globe. I am up for the challenge because the roadmap IRMC has developed is an exciting one."
In addition to his industry experience in customer management and call centers, Huyler also has professional HR experience in the financial and industrial sectors.
Huyler is a member of the American Society of Training and Development and the Society for Human Resource Management and has been an industry speaker at a number of relevant conferences on human resource trends and issues. He also holds the professional designation of "Professional in Human Resources," from the Human Resource Certification Institute of the Society for Human Resource Management and has taught HR professionals for the Cornell School of Labor Relations.
IRMC provides client solutions through its global operations network of nearly 6,000 employees. With an experienced management team and top-tier investors, IRMC is a fast-growing company with expansion plans in North America, Europe and Asia.
The IRMC family of companies are united in a corporate vision and mission, while maintaining unique company names, including: Allied Interstate and First Contact in the United States; CBCL in Canada; Legal & Trade Collections, Legal & Trade Financial Services, Reachflow and Revenues Management Services in the United Kingdom; IntelliRisk Philippines, Inc. in the Philippines; and IntelliRisk Management India Pvt. Ltd. in India.