The Guardian, March 6, 2014, Thursday

The Guardian 

March 6, 2014, Thursday 

The Guardian (full article)

BA and Norwegian Air Shuttle Cuts Costs, But at What Price for Flight Attendants?

For the same reason, notes Arthur Wheaton of Cornell University's School of Industrial and Labor Relations, some airlines are trying to get more out of their fleet and crew by minimising time between flights. "That means that crews and flights are often delayed. That creates a frustrated atmosphere, and the people who are getting that frustration are the flight attendants and the people behind the counter."