Boston Globe, August 22, 2011, Monday

Boston Globe

August 22, 2011, Monday

Boston Globe (full article)

Verizon workers end their walkout

Gene Carroll, director of the Union Leadership Institute at Cornell University, said the mounting pressures after nearly two weeks of demonstrations likely caused both sides to push harder toward a resolution.

“The increasing amount of complaints from customers about not being able to get proper service, and the finger pointing from the customer base was going to the corporation and not the union,’’ he said. “Of course for the unions, no one is getting paid.’’